Tuesday September 4, 2012 05:06

PSO2 Nprotect GameGuard Issues (9/04/2012)

Posted by Ricardo

Gameguard was updated on Tuesday, September 4th. According to Sega, they have identified the source of the problem based on the reports everyone sent in. If you notice the problems continue, that is related to a different problem and is not covered by the update performed on Tuesday. So they ask that you send them an email just like before.

Sega would like to collect data related to this problem in order to investigate the cause of this malfunction. Please kindly send this information outlined below.

In your installation directory, look for a folder called “GameGuard”:

  • Attach all .erl extension files and Dxdiag file. (You can generate a PSO2 Dxdiag file in the settings menu in the launcher.)
  • Compress all of these files into one file that takes up to 5MB of space. If the file size is larger you can also split up the files if you want to.
  • Within the email write about the 「ご利用のセキュリティソフト」(Security Software) you use and the「不具合詳細」(Bugs) you’ve noted.
  • Send an email to  pso2lo[email protected]

This email is only used for collecting information about this GameGuard update and can not reply to any inquiries.


Press 環境情報ファイルの出力 to create a pso2_dxdiag.txt file.

This file will be located in your Phantasy Star Online 2 (My Documents) folder.

Based on Twitter and BBS chatter the following issues have been reported by players:

  • Your copy of Windows is no longer Genuine.
  • Blue Screens of Death on Game Start-up
  • Firefox and Chrome freezing.
  • Firefox freezing on pages that require Flash.
  • Keyboard and Mouse malfunction.
  • Various essential Windows processes no longer responding.
  • Conflict with the Comodo Internet Security

125 Responses to PSO2 Nprotect GameGuard Issues (9/04/2012)


August 15th, 2012 at 12:36 am

It causes issues with anything 64 bit, which is why Firefox freezes on pages with flash (firefox runs flash in a seperate plugin container process, 64 bit flash). If you're using 64 bit firefox, then that's an issue altogether.

There's other issues as well, though.


August 15th, 2012 at 1:06 am

Okay, so that's why FF keep crashing when I loaded it on my second screen. I didn't load flash though.


August 15th, 2012 at 1:26 am

Wait it means we cant help out in this?

We cound just say the anti virus name on the mail with Headline of post's jap title but to note what bugs are there.. hmmmm… sucks to be the minority :P


August 15th, 2012 at 1:37 am

Flash issues are kind of related to buggy Flash 11.3… I reverted back to 11.2 and disabled ingame videos, and then firefox no longer froze on my machine.


August 15th, 2012 at 1:43 am

lol, funny thing is that I can have 150 tabs open in firefox and they work just fine, every kind even those that have thousands of flash on them. But when I open either bumped.org or PSOW forum, then it freezes xD I mean WTF…


August 15th, 2012 at 1:45 am

Do I have to write the errors in japanese?

Roast Beef

August 15th, 2012 at 1:56 am

Of course you have to write the errors in Japanese.

There's a chance they may ban you if you don't, but you can always google translate and just state you're a gaijin living in japan.


August 15th, 2012 at 1:59 am

I don't think they'll ban you if you don't have the email in Japanese but also consider that they can't read English anyway.


August 15th, 2012 at 2:28 am

Serious issues, huh? o-o

Glad I didn't update my game, yet (or did I? Can't even remember…) and now I'll keep myself off the game for a while, until this is solved. The problems caused by this GameGuard problem is really something. <-<


August 15th, 2012 at 2:32 am

I don't know if this will help those who encounter firefox freezings due to flash, but I noticed that opening bumped.org on FF before running PSO2 would "fix" this problem (as it does for me).

Mr. J

August 15th, 2012 at 2:40 am

Oh Gameguard… Always hurting legitimate players more than actual cheaters. How are they even alive anymore?


August 15th, 2012 at 3:04 am

Yes, I suffered from the "Windows is not genuine" gripe, and both Firefox issues. Interestingly, Firefox works fine when I'm not playing PSO2, so I'm pretty convinced it's a Gameguard thing.

I'll be sending that email once I get off work…!


August 15th, 2012 at 3:08 am

Oh, and I apologize for the double post, but a question just occurred to me: what should we write in the subject line of this email? Usually, companies require a specific subject for these kinds of email inquiries.

Thanks in advance~


August 15th, 2012 at 3:20 am

After the gamegaurd update my gpu is now running hotter than normal and causing horrible artifacts in my game.. .http://i.imgur.com/AABHx.jpg


August 15th, 2012 at 3:25 am

Make sure to also add to the attachments from now on a copy of a dxdiag.txt from your computer.

http://pso2.jp/players/news/?id=321 (Update!)


August 15th, 2012 at 3:59 am

Just to clarify: the "outside of the game" major issues are permanent, or are they only in effect while the game is running?

Thanks in advance.


August 15th, 2012 at 4:06 am

Can't say they are or aren't. I do note that some of my keyboard keys aren't working but I don't know if that's related to this issue or not. Usually when you restart the computer everything runs fine, it's just when you start PSO2 that GameGuard gets everything messed up.


August 15th, 2012 at 4:52 am

So, in your case, Ricardo, you mean your keyboard keys work perfectly until you start PSO2 (and respective GameGuard), and then the problem may persist until you restart your computer, correct?

Sorry for insisting, but I'm concerned if I should get rid of GameGuard (and PSO2) entirely for the time being, or if I should just not go into the game until the problem is resolved.

With that said, I'd like to know more details about other observed problems. For example, IceCoffin, was that issue of Windows not being genuine a permament thing, or lasted only until you restarted your computer/closed the game?

Once again, thanks in advance.


August 15th, 2012 at 4:59 am

hey any one can help me out with this,I installed the english patch wrong and then my pso woudlnt start. So I reinstalled but still wont work is it because of this ? Or somthing else because after the update happend I logged on and everything was fine but after logging off to installing patch. heres a picture http://postimage.org/image/3yv0bd2x9/


August 15th, 2012 at 5:00 am

2 of my laptop keys stopped working around the time of the update, but I don't know if that's related to this issue. (Could just be the contacts are not being made or the keyboard is just failing or it just needs to be opened up and cleaned. I wouldn't use my keyboard issue as an example yet.)

The windows genuine issue caused a message to pop up and that Microsoft requests you recheck your license. This went away when I manually rechecked it and restarted the computer. If you search through twitter you may see some screenshots in Japanese with people having unlicensed windows messages.


August 15th, 2012 at 5:02 am

Is it just Gameguard that runs for PSO2, or is it every game with Gameguard is doing this now? Been playing RaiderZ while waiting for the weekend to download PSO2, but.. if it's all games under Gameguard which are doing this then I don't think I should play RaiderZ for now, since it also uses it..


August 15th, 2012 at 5:04 am

From what I know (not that it's factual) is PSU's gameguard isn't affected, it's just the PSO2 version.


August 15th, 2012 at 5:06 am

Hm.. I think I'll check around RaiderZ forums to check, this makes me a bit nervous to play with it using Gameguard (I've hated that thing since I first played a game with it). I hope the issue for PSO2's copy gets resolved soon, was planning to start playing this weekend but this kind of just killed those plans lol. Thank you for the info!


August 15th, 2012 at 5:07 am

Well, for me, the Firefox problems only occur when the game is running, but the "Windows is not genuine" notice came when I booted up my computer last Friday evening (8/10/2012, EST).

For the record, I didn't actually play PSO2 that night, just updated it. I also ran the Windows validation program online, and was valid, as expected.

The game update applied was the Crystal Dragon and Floating Continent update. I do not use the English patch.


August 15th, 2012 at 6:47 am

Last time I played a game with GameGuard was probably 5 years ago. It would frequently cause me problems to the point that I had to uninstall that game. The problems would occur even when I wasn't playing it.


August 15th, 2012 at 7:08 am

I never get that 'windows is not genuine' thing

all it does to me is the firefox's plugin crash …which is extremely frequent until I'm about to explode already

oh and 1 more thing is xmouse not working anymore after the gameguard update >.>

…should I say anything about xmouse to them? ..or not?


August 15th, 2012 at 7:13 am

'Your copy of Windows is no longer Genuine.' Is a GG problem and a PSO2 problem. I suffer from this on another game that uses the almighty GG. I even went as far as Phoning the mighty MS support to get a fix for this and even they could not help me. Its annoying to have to re-validate windows after spending 5+ hours playing any game that uses GG as an anti cheat just glad I use a plain black wallpaper on my computer.


August 15th, 2012 at 8:45 am

Strange, I've had no problems at all. :/


August 15th, 2012 at 9:09 am

@Ganymede, I'd thank your lucky stars. And of course worry that now that you've said "no problems here" you don't end up with them :/

Myself when I expect things to go amiss (so I could have something preloaded to really see if I could restabilize my machine) it hasn't. Fortunately this is a 'yay' moment.

Tangentally, I'm very glad to have an email address to report GG at ALL due to the fact that when GG flakes out… it can't phone home for me at all. x.X


August 15th, 2012 at 9:13 am

Me either my game runs fine O_o


August 15th, 2012 at 9:40 am

I haven't had any problems and I am on 64 bit.


August 15th, 2012 at 10:13 am

Well, I guess that explains why I've been getting all sorts of trouble from Firefox and with my machine in general. Didn't occur to me that that GG update would be the source and do so much damage, but I suppose it's what to expect from such a terrible anti-cheat software.


August 15th, 2012 at 11:04 am

I downloaded the Game-guard patch and when i logged on i couldn't move..i reloaded PSO twice then realized that there was an extra light on my keyboard "Scr LK" i might have pushed this by accident BUT that might be a coincidence though..i pushed it and PSO worked fine after that..


August 15th, 2012 at 11:22 am

Now, the "Windows is not genuine" thing, as I said, happened on August 10th, BEFORE Gameguard updated. So I'm not 100% sure if it was related to the update.

However, Firefox is derpy, and freezes when it is opened during PSO2 play. It cannot even upload saved tabs, or load pages without freezing, and doesn't work until the game is closed. I think that's what I'll point out in my email to Sega, instead of the Windows thing.

And yes, I'm running 64-bit, so that's about right, too.


August 15th, 2012 at 11:32 am

windows is not genuine is a malware i had it on my laptop and used Mbam and got rid of it i recommend MBAM asap!


August 15th, 2012 at 11:34 am

and as for firefox whenever my Firefox is acting Derpy i clear all of its cookies and history and that usually fixes it for me,try giving that a try.


August 15th, 2012 at 1:19 pm

i am gettin fps drop (stuck really) with Teamspeak 3 open now… no problem with steam or xfire, also no problem with opera browser


August 15th, 2012 at 6:24 pm

Note. Sega's exchange server does not like 4867K posts either. Not sure where Sega is getting '5mb' from. INCA so far does not look helpful -not from the response I got anyway. YMMV


August 15th, 2012 at 7:10 pm

The only problem I'm experiencing is that most gadgets stop working (one of them seems to be gone for good, 'cause it doesn't work since the infamous GG update).

The HD Realtek audio manager isn't working properly while the game is running either. And it's noticeable the sound difference within the game when I'm using headphones. It seems I have to change from 5.1 to headphone mode manually before starting the game, because if I don't, the sound is weird with headphones. Kinda "boxy" idk…

P.S. I'm on Win 7 64bits.


August 15th, 2012 at 7:49 pm

Hopefully this is related to this new patch. On the first time I started PSO2, I got this message from Windows "Task Scheduler stopped working". I'd just click on close program and the game would continue. Got the message three or four times. I logged off for the night but was curious so I relogged back in and tried to open Task Manager with PSO2 open. My theme suddenly reverted to W95 then the PC restarted by itself. Everything seems fine now. Could this be related? I've never seen it before till after updating PSO2.


August 15th, 2012 at 11:42 pm

Ren: It's because multiple system critical applications were crashed by Gameguard. I'm kind of glad INCA has fucked up this massively. Now, everyone gets to taste the company and the product's true flavor. Tastes like shit.


August 16th, 2012 at 3:16 am

For me the flash issue is the only one thats most annoying for me, cause I cant watch youtube vids at all since the tuesday update >.>


August 16th, 2012 at 3:37 am

I hardly ever play PSO2 anymore. Haven't updated, and probably won't for a while. All the negative talk from Japan towards foreigners, and lumping us all together, really makes me feel that PSO2 just isn't a game I want to support anymore, even if it comes out in the states. They put the language option into the Japanese version, yet it really serves no purpose, and the way they talk, it never will (at least not in Japan). So why put it there? It was a waste of your time.

SEGA is turning me off. I understand that hackers are a problem (which is true with every game), and I can understand that the majority of the hackers are from overseas (which is also true with most games), but at some point, it is becoming an issue of them being too lazy to handle a proper online game. If their response to hacks in Japan is banning foreigners, then how will they handle it when it is released in NA/EU?

It really does make me feel that SEGA simply can't handle their games properly. There are too many back-doors in their games, and in a way, it they simply invite people to hack into their games or their accounts by not handling this issue properly.

So NA/EU will go through the same stuff. The difference is that SEGA won't do anything except, perhaps, close the NA/EU servers after getting some of the user's money.

I'm sad to say it, but despite this being a really cool game, I simply can't spend a penny on it now – even if it is released in NA/EU. I can't trust SEGA with my money anymore. I hope that they get the bullet sooner rather than later, before what SEGA used to be is completely forgotten. It sure isn't the company I grew up with, and it sure as hell isn't a very foreign friendly company.

A bit ironic, I guess, since SEGA was founded by a foreigner, yet it is banning foreigners from playing it's games.


August 16th, 2012 at 3:41 am

Pretty quick on Sega's part, they've already pushed an update for GameGuard that resolved my issues. Don't know about anyone else though, but I'm finally stable and playing again, so they seem to have found one of the problems.


August 16th, 2012 at 7:32 am

I'm curious about how GameGuard actually works. When you are not playing PSO2, there are (seemingly) no GameGuard processes running. The respective Windows service installed by GameGuard is also inactive all the time.

I can understand it affecting a computer's system while playing PSO2, or even after playing it and before a system restart, but how does it negatively affect a computer's system otherwise?

While I never had any (noticeable) problems with GameGuard, ever – not even with this recent update -, I certainly am not defending its usefulness, as it's proved many times to be ineffective in doing its job, and the countless complaints that other users direct at it can't be ignored.


August 16th, 2012 at 10:19 am

The GG is fired up when starting PSO2.

GG is somekind of Kernel driver, which is capable hooking into several SYSTEM processes beyond the users range of action.

You could prolly call it a rootkit, same behavior.


August 16th, 2012 at 11:09 am

@Elyza while i understand your point (sega does need to get their sh** together), you're getting a bit ahead of yourself. Nobody is being banned for being a foreigner yet and the Japanese playerbase doesn't want us being banned either. I'd appreciate it if you didn't spread false information in a topic that has nothing to do with what you're talking about, especially since you yourself admit that you haven't played in a while, so you clearly have no idea what's going on.


August 16th, 2012 at 1:01 pm


Right, but if it's only fired up when starting PSO2 as you stated, why would it be impacting your system before you do it?


August 16th, 2012 at 1:15 pm

@NightfallGemini: Wait…Multiple Critical Application crashes?! Geez…if its that bad I might as well not run PSO2 until they fix this crap! I'll be damned if GG kills my new PC and when I seek compensation they'll be all "You aren't Japanese so (Wily Wonka)"YOU GET NOTHING! GOOD DAY SIR!".

And at a time when I finally reached Lvl 25 Hunter to go Hard Mode with my friend… ;__;.


August 16th, 2012 at 4:56 pm


after i press on play in the launcher nothing happens ???§!!!!!!!!!


August 16th, 2012 at 9:50 pm

Reinstalling now to see if this GG update is truly a rollback. Just in case it matters, I'm running Windows 7 Ultimate x64 version with zero updates.


August 17th, 2012 at 1:39 am

Hey guys. I think I might of ran into two issues with the latest GG update, but I'm not 100%.

I decided to shut down my desktop this morning as it was storming, and my computer refused to shut down, both via the start menu and alt + f4. Ended up going straight to power button to shut it off.

Second, I was getting ready to log-off of PSO2 when my audio cut out. I didn't think much of it until I went to view a a video on posted to Tumblr, and there was still no audio. Plugged in my headset, and the audio returned.

Might these occurrences been something done by GameGuard? How do I find out?



August 17th, 2012 at 2:15 am

@Taaron, if they are related to gameguard, they should only occur while PSO2 is running.

Kane Fire Blade

August 17th, 2012 at 11:42 am

fire fox and flash is not pso2 flash just is not working on firefox its happened to all me and my friends that is not a PSO2 related issue!


August 17th, 2012 at 1:44 pm

@Elyza LOL they didn't banned anyone, LOL. Stop being so negative.


August 17th, 2012 at 2:28 pm

i got also some crash since last update and one time my computer just turn off while i was palying lol so now i know its problem from the game update :)


August 17th, 2012 at 2:33 pm

@TAARON12 – yea man i got same problem ! i was scared cuz several times my PC wont shut down after playing PSO so i was like WTF is goin on, did i got a virus or something ?!!

Also sometimes when im playing (i use studio audio system) the sound of the game turn up very fast but i do nothing lol so the game buging and controling the sound… haha so now i limit my boomers.


August 17th, 2012 at 11:32 pm

ty guys for posting all this info! i thought all these same probs possibly pso related … well, as for me, if i disconnect pc to internet after pso play and wait about one minute, then i have no probs with shut down. dont know if this would work for others or not. I know if not in PSO, GG isnt running (?) just saying how i bypass the prob.


August 18th, 2012 at 3:01 am

@me: You're right. I am getting ahead of myself a bit. I'm sorry about that. I know that no one is getting banned (well, hopefully the hackers are). But threatening to ban foreign players because of a few hackers makes me feel really uncomfortable. I don't want to dedicate a lot of time or money on something if they might take it away from me.

Oh, and by "a while" I meant a few days – prior to this update. I played a bit with my brother that Monday (I think – maybe it was Sunday), but I hadn't had time since then due to work mostly. Even so, SEGA's statements don't come off as very friendly or inviting, and really turn me off from playing PSO2, JP or NA.

Sorry if I upset you, but I'm deeply concerned. I used to love SEGA, and I want them to get it together, but SEGA does feel like it has changed A LOT since the Genesis, or even the Dreamcast. PSO2 is a really fun game, regardless of the version. At the very least, I am going to take a break for a couple of weeks and hope this all gets sorted out.


August 18th, 2012 at 6:23 am

Okay I don't know where to post this, But as soon as I get to the create a character this window pops up asking me to terminate the program what should I do ?!?!


August 18th, 2012 at 12:28 pm

I can no longer use my keyb properly so im typing w/ virtual keyb which is a PAIN. Also pso2 wont start and its also giving me a 103 error. Windows did say it wasnt genuine but it actually is. Add me to a list of casualties too. >:F

I Dont use firefox I use chrome so idk about ff errors.

x64 W7


August 18th, 2012 at 7:41 pm

Id just like to know how long will this take to fix , i have not updated my game yet and im afraid to update it and start having problems


August 18th, 2012 at 9:01 pm

I still can play at 19/8 midnight but i can't in morning on my win 7 x64 notebook. My win 7 x86 PC still ok…


August 18th, 2012 at 10:52 pm

@Taaron12: Just got that problem myself. Had to use the Power button to shut down. Hopefully this gets fixed ASAP.


August 19th, 2012 at 2:53 am

any updates regarding this? like if GG isn't screwing up your PC anymore? i was lucky enough to not have updated GG before I found out the problem, but now I can't play since I have to update. :(


August 19th, 2012 at 6:52 am

im missing this game a lot already and GG still didnt prepare any counter-measure for this? I really miss this already and its been a while by now .-.


August 19th, 2012 at 7:11 am

I know they've had another update to GG and it helped me on Vista64 but from the comments they must still be fighting on Win7 64.

My own problem was that GG didn't fully exit after PSO2 successfully closed, and I'd have to hit the power button to get the system back to normal. Some things ran, a whole mess didn't, GG randomly turned things off, their error reporter always timed out, and shutdown quietly refused to function. When I reported (to GG and sega via gmail) on Wednesday, Sega's bounced (size) and GG assumed I just had a 110 error and ignored me. Then ?Thursday? GG had a small update and it stopped hanging on exit for me.

Hopefully Win7 64 gets to enjoy some love soon, but I'm guessing it'll be a miracle if it happens even this week.


August 19th, 2012 at 12:24 pm

Still no problems here. Suppose I'm lucky.


August 19th, 2012 at 1:33 pm

I have Win7 64 and initially had a lot of problems with my firefox acting up and my computer resetting if I hit Ctrl+Alt+Del but as of the last couple of days, I have not had any problems. I couldn't even get on this webpage without crashing but now I can play PSO and be on bumped.org at the same time. Yay! Hope everyone else's problems start going away soon too.


August 19th, 2012 at 3:34 pm

my only issue so far is I can't open firefox while running pso2, google chrome works fine, but I can't open flash like others said.


August 19th, 2012 at 8:46 pm

Windows XP 32 bits here, didn't had any problem.


August 19th, 2012 at 10:39 pm

windows 7 64bit home premium

I have Aero turned OFF (i'm using the basic windows 98 looking theme) I dunno if that matters. i'm able to run flash video while playing PSO2 (provided I open firefox BEFORE running PSO2)


August 20th, 2012 at 6:46 am

did someone with W7 x32 have any problems? consulting just in case since im bored as hell! xD


August 20th, 2012 at 11:12 am

Hey guys, is this is just a 64bit Win 7 issue?


August 20th, 2012 at 2:59 pm

Windows 7 64Bit Home. Never have had a problem with this game yet. I keep my drivers mostly current and update flash regularly. I have the most recent version of firefox and I have Aero turned on. I'm also running on an overclocked GTX 680 and am using high performance ram with an overclocked i7 2600k and a system builder's edition of the OS. So maybe I am having problems and the system is just muscling through. As of now though, I haven't had any issues since the closed beta where the game would crash once in a while.


August 20th, 2012 at 3:22 pm

Is this problem still persisting? I want to play pso2 right now, but I would rather wait updating it instead of having to deal with these issues.


August 20th, 2012 at 8:33 pm

dude it's like your PCs are gonna explode…

just play the game… if you really don't want anything to happen just don't have anything else running while playing PSO2.

DON"T let this keep you from playing the game.

unless teh game refuses to start, which is the worst case scenario i'd assume.

Alis Landale

August 20th, 2012 at 9:23 pm

Worst case scenario for me is that my gaming PC is nonfunctional in full thanks to this…..and that was two days ago. Its still a problem, for WIn7 64bit it seems. There are processes that don;'t function anymore, and the most I can do is turn it on, nothing really….works from there.


August 21st, 2012 at 7:42 pm

@Amber I have the same issues with trying to play on my 64bit Win 7 that happened when this update first went up so if you had issues before they'll be there again most likely.


August 22nd, 2012 at 6:00 am

Has anyone's pc actually permanently stopped working I wonder, I swear its odd in getting none of these pc shutdown issues I have win7 64bit like all the people having issues, so does my brother and he doesn't have thesw issues either? Something is really weird about this…


August 22nd, 2012 at 1:50 pm

Wohoo! It seems Gangrea Goat issues just keep getting better and better. Aside from having Task Scheduler Engine encounter problems with PSO2 running…now I cant have this site (Yes just this site) with Firefox open. FF freezes and I keep getting errors of scripts encountering errors. Though I think it might just be FF in its entirety since it works as it should with PSO2 shutdown.

Meanwhile, Sega dun give a flying foot it seems. By the way, is this affecting Japanese players or just "Dirty Foreigners"?

FYI: Windows 7 64-bit.


August 22nd, 2012 at 1:56 pm

It's Japanese players as well. They screamed very loud on Twitter. It seems GameGuard and Flash are having issues. You can try visiting sites in the Opera browser though.


August 22nd, 2012 at 2:08 pm

@Ricardo: Well not that I wish bad on Japanese players but at least that's a worry that's been proven false fer me. Well I think I can keep browsing so long as I don't close FF. I did close it once then realized I needed it for one of the matter board quests. That's when the issue started. But I don't feel like trying that out right now. Maybe later.


August 22nd, 2012 at 3:51 pm

Update: So I started a game with FF open on this site. Everything seemed good, took a mission to find an event tablet…started for the shuttle then…-Ping- Japanese text error. So…its safe to assume that…I can no longer play PSO2 safely. [I need FF to view the client orders and matter board requirements D:].

-Joins the rest of those that can't play or are unwilling to risk blowing up their PCs-


August 23rd, 2012 at 10:41 am

I wonder if this is an issue with systems using video cards that don't support DX11? They seem to think DX is at least part of the problem, but I like I said I can play the game just fine in Windows 7. I have firefox running, I play the game and can run flash videos in firefox WHILE playing the game, toggle apps(alt-tab) and the game is like a rock. no errors, no slowdown. Those of you having problems, what video cards are you using?


August 23rd, 2012 at 1:03 pm

I'm not sure if they think DX is part of the problem. Asking for the DXdiag file is just a "standard" thing they usually ask when you're experiencing problems (crashing) with a game.


August 23rd, 2012 at 1:18 pm

I see. I haven't run into a need for that so I didn't know. It's just strange that some of us with 64bit OSes are having trouble and others aren't. Be nice if we could at least pinpoint the variable


August 23rd, 2012 at 1:59 pm

There was a GG update today, so Firefox and Flash works again.


August 25th, 2012 at 6:25 am

flash works ..but somehow in game my screen keeps on blinking =.=; is it has anything to do with the new gg update?

Mr. J

August 26th, 2012 at 1:10 pm

Is this crap safe yet? I'm still unwilling to put my copy of windows at risk.


August 27th, 2012 at 8:42 am

Still wondering if the problems were solved or they keep persisting >.-<


September 4th, 2012 at 2:03 pm

64-bit Windows 7 Professional here. Just wanted to report the game still runs on this side. We are hunting for more information on the PSO2 reddit in hopes we can find a solution.


September 4th, 2012 at 3:16 pm

You'll have to just send the files again over to Sega.


September 4th, 2012 at 3:51 pm

I have Windows 8 RTM x64-bit, and I can at least get to the title the PSO2 title screen before I get that error again. >_>" Are they still in the process of fixing it, and if so should I just wait? I really miss playing…


September 4th, 2012 at 4:14 pm

Yes, send them another email. They fixed part of it, but problems still exist so you should send your ERL files and DXDIAG.


September 4th, 2012 at 4:42 pm

@Ricardo I just did! Thanks so much! :D You're one of the few people who is avidly keeping us up to date! Thank you so much! <3


September 4th, 2012 at 6:05 pm

I sure hope todays fix will allow me to use media player classic with pso2 now.


September 5th, 2012 at 12:53 am

Glad to hear GG was able to find the source of the problem! It took a bit of time, but it's good to see things are supposed to be solved now. Thanks for keeping us up to date! :D


September 5th, 2012 at 4:57 am

Is anyone with Windows 8 64-bit still having problems? Because I still can't get past the title screen…


September 5th, 2012 at 7:37 am

me neither Lyrica and i'm working on a temp fex right now,soon as i get a breaktrough i'll post


September 5th, 2012 at 8:32 am

@Glenn: Thank you so much! :D Good luck!


September 5th, 2012 at 11:17 am

Since today the game carsh when i launch it i had to cut electricity 4 times because of the freeze and bsod i got today !!!


Win7 64bits. I cant play pso 2 help.

It freez my computer and i sended 5 TIMES erl files to sega and GG official.

fk off nprotect your ruining my hardware…


September 5th, 2012 at 9:12 pm

Not that I expect anything to come of it but I sent them my stuff along.


September 6th, 2012 at 6:13 am

I'm having the same problem with my computer freezing. I'm so disappointed, I hope they can fix it before the next update. =/


September 6th, 2012 at 7:42 am

I found something who work fine.

WIN7 64bits

Just start pso2 and ONLY !! if you run internet or another programme it ill freeze.

So start windows and close all programmes before runing pso 2.

It work fine !


September 6th, 2012 at 8:19 am


doesn't work for me still crashing on Win 8 64bit :(


September 6th, 2012 at 9:53 am

I think by now it's pretty obvious that the latest update breaks the game in windows 8.

for windows 7 users this is clearly a software conflict having to do with something that's been installed that doesn't like gameguard/pso2. I say this because I, like many of my friends, have windows 7-64 bit and run PSO2 with firefox and flash movies in the background or on a separate screen, other programs, other games w/e all at the same time and with no special method by which we do it. So if we're not having any issues with the game using the same OS that people are complaining about the problem can't be with the OS.

Just an FYI: I'm using home premium, no language packs, region/locale is and has always been set to US. I use norton internet security(notorious for shutting you out from doing just about anything fun) and the worst that has ever happened is gameguard has closed the game because I opened up my control panel. Other than that, I can run whatever, watch whatever and install just about anything without the game even hiccuping even after this latest update. So again the OS (in this case) is not the issue. Those of youusing windows 7 64 bit who are having problems, there's something special you're running that is causing problems for you.


September 6th, 2012 at 9:54 am

@Himie: Well there's your problem. Windows 8 is not supported. Though there are some imstances of it working on win8, theu are few and far between.


September 6th, 2012 at 10:18 am

"I'm not having a problem so none of you are having the problem you think you're having."

spoken like tiny grasshopper. :P


September 6th, 2012 at 2:46 pm

@shugo @himie

Thats true ! thats why i dont installed Windows 8 yet, game officialy dont support W8.

So if you have problems with W8 try to run only the game and if its still crashing or freezing i cant help you… :(


September 6th, 2012 at 5:03 pm

pffft. I'm saying the problem isn't come from where they think it is, not that the problem doesn't exist.

Explain to me oh genius how when you have two constants and one variable with two outcomes that it makes sense to blame a constant.


September 7th, 2012 at 1:41 am

Nilok, the problem is that GG is also killing processes that come factory-installed on computers. I'm not talking about user-activated applications, I'm talking about background processes that have nothing to do with the game at all. It's like they couldn't figure out how to surgically target hacking programs, so they threw the widest net they could and ended up catching a whole heap of legitimate processes and utilities. These processes that are deemed by GG to be 'rogue' may not be a native part of Windows, but it is foolish to ask people to disable or uninstall benign, helpful utilities in order to play a game, simply because your programmers are unable to write sufficiently secure code that cannot be so easily manipulated.

I had no problems with the initial GG update when everything went to shit for so many people, but with this last update, the game randomly crashes on me and forces the shutdown of programs that came stock on my computer. I haven't logged in for several days…I am content to play other games that do not wreak havoc with my computer. I am sure that many people feel the same way, and I feel that SEGA is doing itself a disservice by continuing to use such an obviously flawed protection scheme.


September 7th, 2012 at 1:51 am

Haven't Microsoft themselves mentioned that Windows 8 is designed for tablets? There are several reviews out there that stress on the point that if you're using a desktop, stick to Windows 7.

Windows 7 and 64-bit, and game runs without a hitch even with a whole bunch of programs opened (as a designer, my Photoshop is almost always opened, and I have Skype, Azureus, Firefox, etc running as well). And I'm not using any "fix" of any sorts, default installation and update packages from SEGA themselves so it's definitely not a problem with 64-bit itself.

Game never crashed on me, not even once.


September 7th, 2012 at 2:23 am

@ sherlock

Same before problems i was like Pso2 + chrome + Ableton + azureus but since two week my game freeze if another program is runing so problems come from GG. they fixed it for xp but no for W7 64bits so you are just lucky !!


September 7th, 2012 at 4:34 am

There's no such thing as luck for these sort of things. There MUST be something in my computer (and those who have no problems at all) that's different from those people who have their game crashing all the time.

For those whose games keep crashing, can they check to see if the npggsvc service is running or stopped? (nProtect GameGuard service)


September 7th, 2012 at 7:09 am

Yup i ill check services next time but i can say that i use lot of audio softwares to work and my PC is very clean an protected, so all these crash are so weirdo to me…


September 7th, 2012 at 10:18 am

@Shoryu- you're missing the point. I'm aware the issue is that GG is killing processes and generally messing with your computer. What I'm saying is this problem can't possibly be traced back to a fault in the OS when the game is working in the OS with no changes made to it. That means the cause lies elsewhere, an unknown variable. Maybe drivers for certain hardware or 3rd party software that's causing the conflict. You can't blame the OS directly when many people with the OS are completely unaffected.

it's like when certain diseases only affect certain people who meet certain conditions. Something is different in the affected PCs that is causing this reaction. The OS alone isn't to blame or everyone with windows 7 64-bit would have this issue.

in contrast the game doesn't seem to work at all in windows 8 now. this most certainly can be attributed to something in the OS since it appears that everyone with windows 8 is affected. In order to find out what's going on with windows 7 users, you'd have to find a commonality between the affected users that doesn't exist with the unaffected users.


September 7th, 2012 at 11:03 am

Oh, I didn't know anyone was blaming the OS itself, sorry. That seemed obviously impossible to me, although I admit I didn't read all of the 100+ comments.


September 8th, 2012 at 12:18 pm

Grrrr. I'm starting to hate Gameguard with an immense passion(more so when I was on PSU). I didn't have any problems running PSO2 during the last glitchprone update, but now I'm having problems while playing.

Earlier in the week, my game froze up during a PSE burst, but I regained control…then later the evening, it froze up completely to where I had to power down the PC to regain control. Reinstalled PSO2, and thought everything was working fine again, till today.

Was attempting to help someone with a Tundra panther in the Open Field, and the PC locked up completely. Powered it down, back up and attempted to go back into PSO2. Froze up as the game was booting. Powered down again.

Third try. Game would freeze up on log-in, but return control…then freeze up again…return control, then finally locked up completely on the matterboard.


September 10th, 2012 at 2:12 pm

The latest one actually made flash screw up on my PC whenever GG is on again.

Good stuff, Sega.


September 11th, 2012 at 3:00 pm

So does anyone know when GG is gonna update again?


September 13th, 2012 at 7:50 am

Well, GG still causing BSOD over my Windows 8 32-bit professional pack. Somehow wanted to develop a method to bypass it. Hope it will be fixed soon enough since Windows 8 official OS packs are in the market now.


September 15th, 2012 at 5:56 am

I had that same exact issue. But I've actually found a way to prevent the game from freezing and crashing with game guard. what I did was download DSEO (Driver Signature Enforcement Overrider) its nothing bad. I originally had it to use xlink kai but thats not important. Once you downloaded the program just open and accept the terms of agreement. once then the main menu will open and all you do is enable test mode noting will happen I promise. Now you're able to play PSO2 with no crashing. im not sure about windows 8 though.


September 17th, 2012 at 6:18 am

Don't pay attention to the above post


September 5th, 2013 at 12:42 pm

found fix, delete game guard in pso folder and run game. So far mine is running perfect.


Comment Form


Upcoming Scheduled Emergency Quests

  • Events for April 19, 2014
    • 10:00 am EDT | Mining base Intrusion
    • 10:00 pm EDT | Mining Base Defense
  • Events for April 20, 2014
    • 5:00 am EDT | Cradle of Darkness
    • 7:00 am EDT | (Interrupt Ranking) Dragon Ex
    • 10:00 am EDT | Mining Base Intrusion
  • Events for April 21, 2014
    • 2:00 am EDT | Chaotic Tranquility
    • 9:00 am EDT | Mining Base Defense
  • Events for April 22, 2014
    • 12:00 am EDT | Chaotic Tranquility
    • 8:00 am EDT | Mining Base Defense

Recent Comments

  • Claus: you’ll be surprised when you see how much dmg buff Chase Advance and Brave Stance give at the perfect...
  • Qwerty: Yeah. I help with the basic English patch, so I know a thing or two about the names and such.
  • CJits: When I press “touch screen” it says “connecting”. Then I get some kind of...
  • Kageshiro: Oh btw, are you the same Qwerty mentioned here? http://pso2blog.wordpress.com/ tag/pso2-sea/
  • Kageshiro: @Qwerty Thx for the info! At least I see now where the term comes from.

PSO2 JP Weekly Maintenance

Tuesdays @ 10:00 PM ~ 4:00 AM Eastern!
All Ships Open! English Community on Ship 2.


It may take 1 hour
(for your comment to show.)
(04/19/2014 @ 4:24 am)
For KWT – My computer does the same thing. If you don’t want to wait for the download to finish (or are dcing while waiting like I was): go to the configuration settings and turn off the big screen videos all together. Sega is investigating the issue (http://pso2.jp/players/support/measures/?id=3406).
[no sender]
(04/19/2014 @ 1:32 am)
Hey everyone check this out! This is something I have been working on in my spare time: http://phantasycityonline.4umer.com/ Come check it out! Also @Ricardo I made a dedicated forum for you and your site. Please feel free to link/add where ever on here! :) Also sent you a mail MSG on PSO. Thanks everyone!
(04/18/2014 @ 11:03 pm)
For Kenneth – I know about the 2 Daily Rappy medals, but I mean the Daily Mission that gives you 1 Rappy medal for Area Clear.
[no sender]
(04/18/2014 @ 1:04 pm)
For KWT – 2nd by terminating the download directly, its possible to terminate the download because the game and the download IP are 2 different IP, the game IP usually are 210.129.209.*:* where the * is random number, but note that the game will try to re-download again if u do this if u re-enter the lobby by any way, including from Campship
(04/18/2014 @ 1:00 pm)
For KWT – 1st depend on ur connection wait for the download to get finish and do not changing block u can check the bandwith usage of ur connection to determine it finish or not, normally PSO use 0,13kb/s with no people around up to 5-8kb/s with people around
(04/18/2014 @ 12:59 pm)
For KWT – i had the same problem, its downloading Promotional movie to show on the widescreen
there is 2 way to solve the problem
(04/18/2014 @ 11:57 am)
@Naniokana, The daily Rappy Medals were part of a campaign that ended with this week’s maintenance.

1 · 2 · 3 · 4 · 5