Thursday July 18, 2013 10:20

PSO2 JP: Support Partners and Arks Road System

Posted by Ricardo

Support Partnersss

Support Partners are personal assistants that can help with client orders or assist you in battle. You can create a support partner at the Esté Counter.

How to obtain a Support Partner:

When your character is level 20 or higher, Koffee will issue a new client order titled “Support Partner Lecture” or サポートパートナー講座. You can clear this client order by speaking to Astarte in the Gate Area lobby. You will receive a “Partner Console” room item as a reward.

Afterwards, head to the Esté (Beauty Salon) counter to create your first free support partner. Your support partner will introduce itself in a cutscene upon entering your My Room.

Please Note:

  • You can create up to 3 Support Partners per character.
    (The first one is free!)
  • If you are not satisfied with your support partner, you can reset them for 500 AC.
  • You can purchase two additional support partners each for 300 AC at the Esté Counter.


Support Partner Console Menu

Mini Room and Support Partner

The Support Partner Console

You can interact with your support partner by placing a パートナーコンソール Partner Console in your room. This will allow you to check their stats, change their equipment, or send them off on a quest. You can obtain a partner console at the My Room Shop or as a client order reward item from Koffee.

Support Partner Menu

  • 探索指示を出す Issue Client Orders
  • パートナー情報を見る View Partner Information
  • 装備をカスタムする Customize Equipment
  • 話しをする Chat
  • 席を外させる Withdraw From Post
  • コンソール位置を移動させる Move Console
  • この場を離れる Leave

Support Partners and Client Orders

Initially, support partners can accept up to 3 client orders, but as they level up and their mood changes, they’ll feel brave enough to take on even more.

Each client order takes one hour to finish, so selecting three client orders will take them three hours to complete. It can take them several tries to complete the entire client order; and in some cases, the player character will have to find the rest of the items on their own.


Level Up

Support Partners can level up through client orders!

A support partner will send a message once they’ve completed their search. Just speak to them again to see their quest evaluation. The higher the rank, the more EXP they gain to level up.


  • You can avoid failing a quest by choosing client orders appropriate to the support partner’s level.
  • At level one, they can do surprisingly well on client orders around the Lv 1 ~ 24 range.
  • However, the more difficult tasks makes it harder for them to achieve an S.


Support Partner Personality and Ratings

A support partner’s rating can increase as they complete more and more client orders. Initially, they start out tense and can only accept up to three client orders. As they reach a higher rating, they can take on 4 or even 6 client orders.

Support Partner Rating:

  • Tense (緊張): 3 Client Orders
  • Confident (信頼): 4 Client Orders
  • Trusted (信頼): 6 Client Orders

They’ll even give presents as they transition through each rating.

  • フードデバイス/技量ミニ Food Device / Dex Mini
  • フードデバイス/打撃ミニ Food Device / S-ATK Mini
  • レアドロップ+50% Rare Drop +50%

You’ll be able to select their personality once a support partner reaches a higher rating. 


  • 無垢 Pure
  • おっとり Gentle
  • 無邪気 Innocent
  • 不器用 Clumsy
  • ボーイッシュ Boyish


  • 無垢 Pure
  • 爽やか Invigorating
  • 気弱 Timid
  • クール Cool
  • わんぱく Naughty

The personality seems to affect what skills and photon arts they use per weapon category. (Read TaigaUC‘s post for more details)



Customizing a Support Partner

You can customize your support partner’s equipment at the partner console. You can switch their main class by giving them weapons of a different category. For example, they will switch from a Hunter to a Braver if you give them a Bullet Bow or Katana. Though a support partner’s equipment will slightly affect their stats, their weapons and units are mainly meant to accessorize their appearances.


Reset Mood

Reset their personality and mood at the Esté counter!

At the Esté (Beauty Salon) counter, you can customize their appearances even further with the accessories, voices, and hairstyles you’ve unlocked. The Esté Counter also has two options; it can reset their personality and mood, or you can pay 500 AC to recreate the character.


 ARKS Road System

Astarte Road

ARKS Road could be described as a GPS that guides players into learning the basic functions of the game. To get started, meet with Astarte in the lobby to receive a stamp card. A circular icon will indicate the next destination you need to go complete the objective. You’ll receive a prize each time you clear all the objectives on the stamp card.



Arks Road

In the Start Menu, click on Quests (Globe Icon) and select アークスロード to access the Arks Road menu.


Arks Road Options

Or if you want to completely ignore this feature, you can disable the Arks Road navigator icons in options too!

ナビアイコン表示切り替え (Arks Road) Navigation Icon Display Settings

  • On
  • Off

Cleared Arks Road Stamp Card 

Arks Road Objectives

超初級授業『アークスロード』  [Arks Road]

  • Go Meet Astarte!
  • Meet someone waiting at the monument plaza.
  • Clear Afin’s client order 初陣の影響 Impact of the First Battle

番外授業『マターボード①』(Matter Board 1)

  • Clear Xeno’s Client Order 暇つぶしにナベリウスへ Killing Time on Naberius

番外授業『マターボード②』 (Matter Board 2)

  • Clear E-4 on Matter Board 1
  • Meet Shion
  • Clear Chapter 1 Story Quest
  • Meet Shion
  • Clear E-3 ion Matter Board 2

番外授業『マターボード③ 』 (Matter Board 3)

  • Clear B-5 on Matter Board 3

初級授業『戦闘基本操作 』 (Basic Combat Operations)

  • Clear Afin’s Client Order 武器の持ち替え再確認! Reviewing Weapon Switching
  • Clear Afin’s Client Order フォトンアーツのセッティング? Setting Photon Arts?
  • Clear Afin’s Client Order どういうスキルを選ぼうか? Which Skill to Choose?
  • Clear Afin’s Client Order 不安なメディカルセンター Uneasy Medical Center
  • Clear Jean’s Client Order 必修!パートナーカード利用法! Using Partner Cards

初級授業『マグ、森林エリア』 (Mag and Forest Area)

  • Clear Koffee’s Client Order マグライセンス授与申請試練 Mag License Application
  • Clear Echo’s Client Order マグブリーダーをめざせ! Aspire to be a Mag Breeder
  • Clear Koffee’s Client Order 自由探索許可申請・森林 Free Exploration: Forest
  • Clear Koffee’s Client Order 探索許可申請試練・Ⅰ Exploration Request

中級授業『アークス基本機能』(ARKS Basics)

  • Clear Jean’s Client Order 必見!アイテム管理法!Item Management
  • Clear Jean’s Client Order 必読!ビジフォン利用法! Using the Visiphone
  • Clear Jean’s Client Order 便利!オートワード活用法! Using Handy Autowords
  • Clear Jean’s Client Order  垂涎!ACショップの陳列! Mouth Watering AC Shop Display
  • Clear Jean’s Client Order グッジョブの送信方法! Sending Good Jobs
  • Clear Jean’s Client Order FUNスクラッチの利用方法!  Using the FUN Scratch
  • Clear Jean’s Client Order アークスカードの編集方法! Editing the ARKS Card


  • Meet Jig inside the Block Changing Teleporter
  • Decompose an item at the My Room Terminal
  • Craft an item at the My Room Terminal
  • Register a recipe at the My Room Terminal
  • Search for a Crafter using the Visiphone

中級授業『アークスシップ』 (ARKS Ship)

  • Visit the Weapon/Disk Shop
  • Visit the Item Lab/Tekker
  • Visit the Costume/Unit Shop
  • Visit the Item Shop
  • Visit the Makeover Counter (Esté)

中級授業『火山洞窟・砂漠』(Caves and Desert)

  • Clear the Quest: 龍族生態調査 Dragonkin Ecological Survey
  • Clear Koffee’s Client Order 自由探索許可申請・火山洞窟 Free Exploration: Caves
  • Clear Koffee’s Client Order 武器携帯数拡張申請試練・Ⅰ Weapon Palette Expansion I
  • Clear Koffee’s Client Order 探索許可申請試練・Ⅱ Exploration Request II
  • Clear the Quest: 機甲種性能調査:砂漠 Mech Power Survey
  • Clear Koffee’s Client Order 自由探索許可申請・砂漠 Free Exploration : Desert

中級授業『武器強化』 (Weapon Grinding)

  • Clear Koffee’s Client Order 難易度制限解放試練・Ⅰ Difficulty Unlock I
  • Clear Jean’s Client Order 愛用品の徹底強化を! Grind your favorite items
  • Clear Jean’s Client Order 愛用品の属性強化を! Attribute Grinding your favorite items
  • Clear Jean’s Client Order 愛用品に特殊能力を! Add Abilities to your items

中級授業『サポートパートナー』(Support Partner)

  • Clear Koffee’s Client Order サポートパートナー講座 Support Partner Lecture by chatting with Astarte.
  • Go to the Beauty Salon and Create A Support Partner
  • Meet with the Support Partner in your room.
  • Clear Koffee’s Client Order サブパレット拡張試練・Ⅰ Sub-palette Expansion I
  • Clear Koffee’s Client Order サブクラス許可申請試練  Subclass License Application
  • Clear Koffee’s Client Order レベル制限解除試練・Ⅰ  Level Cap Trial I

中級授業『追加クラス』(Extra Classes)

(1)  Clear any of the following :

  • Clear Ohza’s Client Order ファイタークラスの推挙 Fighter Recommendation
  • Clear Lisa’s Client Order ガンナーに推薦しましょうかあ Shall I Endorse you for Gunner
  • Clear Marlur Client Order テクタークラスになりたいの? Want to become a Techer?

(2) Clear the Fighter, Gunner, or Techer License Applications from Koffee.

上級授業『レベル・難易度解放』 (Difficulty/Level Cap Unlocking)

  • Clear Koffee’s Client Order  レベル制限解除試練・Ⅱ Level Cap Unlock II
  • Clear Koffee’s Client Order 難易度制限解放試練・Ⅱ Difficulty Cap Unlock II

上級授業『タイムアタッククエスト』(Time Attack Quest)

  • Clear Time Attack Quest 走破演習:ナベリウスⅡ Marathon Practice Naberius II
  • Clear Klotho’s Client Order  まずは気軽に力試しⅠ A Carefree Quiz I

上級授業『アドバンスクエスト』 (Advance Quest)

  • Clear Koffee’s Client Order 新規任務模擬訓練・森林 Simulation Training: Forest
  • Clear Koffee’s Client Order 新規任務模擬訓練・火山洞窟 Simulation Training: Caves
  • Clear Koffee’s Client Order 新規任務模擬訓練・砂漠 Simulation Training: Desert

上級授業『エクストリームクエスト』(Extreme Quest)

  • Go meet Pudding, the Extreme Quest Administrator
  • Clear the Tundra and Mechs Extreme Quest


56 Responses to PSO2 JP: Support Partners and Arks Road System


July 18th, 2013 at 10:14 am

….the Extra Classes card is kind of a nuisance for characters started as braver right now, since braver has no extra to unlock… tch, segaaa…


July 18th, 2013 at 10:30 am

i had problem ! i used 3 days room ticket and it still loging me in the mini room ? how can you switch to full room ? any ideas ?! plz :)


July 18th, 2013 at 10:38 am

@STARJUNK the difference from the normal room to the mini room is the number of items you can place. for the mini you get 5 and for the normal you get 150 if i’m not mistaken. Each item uses a a certain number, the new partner pad 3, beds 2 an so on, when you reach the maximum you can’t place more.
If you used the 3 day room, the limit was increased and you can place more items.


July 18th, 2013 at 10:44 am

no u unerdestand i had all my item room who desapear i need go back switch full room not mini room :/


July 18th, 2013 at 11:19 am

It seems you can only switch back to the regular room if you have My Room or Premium Set activated.


July 18th, 2013 at 12:27 pm

At level 20, Koffie will give you a client order where you have to talk to the new (Arks Road) NPC next to the center teleporter in the lobby.
Return to Koffie and turn in the order when it’s complete.

Hatsune Sith

July 18th, 2013 at 12:27 pm

There is an option at the console (the one that you use to put stuff into your room, japanese) that will let you choose between mini room or My Room (A) and My Room (B).

The “my room”s are only avealible for the people that used “my room ticket”, and now you can have 2 stories (A and B) instead of just one!.

When your time expires, your “my room” will be sealed again, but your mini room will still be avealible.


July 18th, 2013 at 12:28 pm

Koffie will have given you a support partner console room item for setting up your support partner.


July 18th, 2013 at 12:44 pm

@Manta, I’m not quite sure what that has to do with his My Room situation.


July 18th, 2013 at 1:49 pm

How do I unlock client orders for my Support Partner, I checked the list to issue some but none appear in it :s


July 18th, 2013 at 1:52 pm

@ Hatsune : Yes ! My guild helped me !

- I use 3 days ticket…

- Go into ROOM
- Use the console, and select 7th choice
- A new window pop up with 3 options
- First one is mini room, A&B is your 2 Main rooms
- Just select the room you want and it will log you in !



July 18th, 2013 at 1:53 pm

@ taurine i think you need finish beach map ^^


July 18th, 2013 at 1:58 pm

@tsurine Try around level 20


July 18th, 2013 at 2:32 pm

Is there any official reason why accessories don’t carry over to other characters? I wasn’t even aware you could sell them after you use the ticket.


July 18th, 2013 at 3:54 pm

@Starjunk already ccompleted each map and exploration several times lol


July 18th, 2013 at 4:59 pm

I wanna change my support Partners name X0


July 18th, 2013 at 5:02 pm

So i go to my mini room and i have like 2 quests that are just item quests but in my support partners client orders, it tells me that there are none? need help lolz, thank you.


July 18th, 2013 at 5:26 pm

Which COs are these?


July 18th, 2013 at 5:37 pm

Can I delete my Support Partner?


July 18th, 2013 at 5:49 pm

Nope, but you can reset them with ARKS Cash.


July 18th, 2013 at 6:18 pm

Ugh…Lame…I guess ill never use my Support Parthner.


July 18th, 2013 at 7:03 pm

So you’re not gonna use your support partner because you messed up the name?


July 18th, 2013 at 8:26 pm

not just the name, many things about it. Wanted to change the name so I can atleast put a rappy costume over it.


July 18th, 2013 at 9:04 pm

ummmmmmm ok


July 18th, 2013 at 9:56 pm

what does the name have to do with putting a rappy costume on it


July 19th, 2013 at 12:07 am

Are there like specific COs that only your support partner can take ?
Since I tried taking COs that’s around its level, say 1-10 ish but nothing appears on the list.

Not sure what am I missing here in order to get my support partner to do some some COs or am I doing things wrongly ? lol


July 19th, 2013 at 2:02 am

I noticed that the COs that your support partner can get are the “Item Collection” type of COs, ex Franka COs… got my support partner to level 15 thanks to Frankas COs


July 19th, 2013 at 2:11 am

best warn you to check your item collection properly coz, support partners cant do the Item Collection COs in one run…
For ex, CO A need 25x Dagan and 30 Kradha drops..
Parnter would finish 1st run with 10-8 items runs and would pile up on your inventory if not managed.


July 19th, 2013 at 4:49 am

Hello. I visited my friend’s room and placed all my items in there and now I don’t know how to access the Room Item Menu to withdraw all my items. Need some quick help?


July 19th, 2013 at 4:58 am

@ Spiralfall – Well if you placed the items in your FRIEND’S room , then its automatically becomes their’s. Only s/he can withdraw it from the room. You can get it back however if s/he places them into your room instead.


July 19th, 2013 at 5:31 pm

Thank you BabyTaiga!


July 20th, 2013 at 9:43 am

Not sure why, but my SP CO prompt said I could issue up to 4 COs this time around. Possibly it’s because their disposition toward me recently went up? Unfortunately, one of their classes hit level 30 at roughly the same time…

Pics or it didn—wait, never mind:

It’s not a premium thing, because I was limited to 3 from the beginning of EP2 and I was already premium pre-patch.

By the way, has anyone had a SP personality change? My SP’s is still the default personality, though her disposition did go up.

And… erm… do any of the new tablets, etc. explain what support partners are supposed to even be? Biological, mechanical, a manifestation of photons, et cetera? Or is this one of those “separation of story and gameplay” things that never get explained? It feels a bit odd having a … humanoid “servant”, especially considering how they call you “master”. Hopefully that changes as their disposition goes up or their personality changes.

Also: Admin, might I suggest adding this blog post to the list of guides in your nav-menu? I feel like with the next round of news it’s going to drift off of “recent posts” and the shoutbox is going to be flooded with SP questions again. XD


July 20th, 2013 at 9:47 am

Right, in case it wasn’t obvious: the red 『4件』 located on the top edge of the cap is the text indicating that I was allowed to issue up to four orders at the time.


July 20th, 2013 at 1:14 pm

It looks like they can do more client orders when they’re at a higher mood.


July 20th, 2013 at 2:30 pm

Indeed. I took a look at the JA wiki. Apparently at max mood they can do up to 6, if I read it right. Not sure if mood only increases by doing COs or not, but I suspect so. Running some of the comments through Google Translate seems to indicate that finishing missions with them does little if anything. Based on ~”100+ Defeat Za Oodon clears with SP and Azanami* without making it to 信用[the first mood increase].” Meanwhile I’ve done little with them in terms of questing, but my SP’s mood is already there.

*?! .. why am I actually surprised… All trainers have become partners thus far. -facepalm-

And still no idea how personality is affected by anything.


July 21st, 2013 at 6:30 am



July 21st, 2013 at 6:50 am

For some reason I can’t use shoutbox, but w/e.

Anyway, in response to anon’s comment, Lillipa’s TA shortcut is still very much soloable. I did it post EP2 pre-EMG, and again after reading their comment. Whether the timer is tighter or not, I don’t know. What I do know is that it’s no longer “glitched” and functions the way I assume they intended it to do, and that it’s still doable solo.

I mean… unless there’s another uber-secret shortcut to Lillipa I don’t know about: I always was suspicious of that one white barrier in A1 and the SE hook near the valley… -muses-

Anyway, with all the changes they keep making to Lillipa TA, it’s like they don’t want us to use the shortcuts! Certain mobs are no longer optional, the switches work “properly”… next they’ll disable the safeties! lol ^^;


July 21st, 2013 at 9:00 am

I never ran the Lillipa TA quest so I had no idea what “timer switch ” they were talking about, but it means they made that section of the quest easier.


July 21st, 2013 at 9:25 am

You lead a blessed PSO2 life Ricardo. =p

Anyway, the shortcut was soloable before the patch, and it’s still soloable now—so I’m really not sure what anon was going on about. Unless the patch notes are more specific, or anon is more specific, there isn’t even a way to make sure we’re talking about the same thing.

IF they’re talking about the same thing I am, it’s actually -marginally- harder now because they changed the mechanics of the shortcut slightly. And by “marginally harder” I mean you have to remind yourself which order things need to happen in. I never timed the window, so I can’t speak as to that.

The only reason -I’m- not more specific about the “timer switch” is because I thought use of “a certain” was an effort to avoid spoilers.


July 21st, 2013 at 12:04 pm

Well since they were trying to be vague about it, it looks like they were talking about that shortcut switch. Is the time limit for that switch, whatever it does, easier now?


July 21st, 2013 at 1:07 pm

Er… I never really had a problem with it after the first couple of times, so I couldn’t really say. ^^;

I do remember it being somewhat short previously, as in if I didn’t jump along the belts I *could* mess it up. I don’t make a habit of standing around waiting for them to disappear, though.

But, I guess next time I run it I could purposely wait and see how long it takes to disappear. Mechs are funnish to kill with zonde spam, and I’m not exactly making any records during solo runs, so a few extra minutes won’t really hurt.

Aaaand I just realized I filled out the wrong comment form when I was replying about the Lillipa TA. I meant to use the EP2 patch post. XD

Random side note on SPs, to be “on topic”, Kressida’s collection COs in particular are pretty good fodder, if you don’t mind giving up the XP for yourself for a while. The Floating Continent one has an XP reward of 37k, meaning an S rank (15%) gives your support partner 5550XP. Short of maybe some boss daily COs I don’t have stats on ATM, I’ve not found any that give better XP per run.

I don’t know how early they can do it successfully, but at around LVL ~15 I started sending them on Kressida’s easier COs without much problem, and the last two runs of the 37k CO have been successful (started at LVL 23, now at LVL 30 and on her fourth run). … Granted, her item recovery rate is abysmal. In three runs I think I’ve gotten a total of 5 water crystal fragments.

The CO item market might crash, but I doubt it will be due to SPs so much as requirement reductions.


July 21st, 2013 at 1:08 pm

*Three runs. The last three runs have been successful. My SP hasn’t failed her last several dispatches.


July 21st, 2013 at 6:19 pm

I have a question about my partner
well I had a ticket for my room that expires yesterday, but I just put my mini partner in that room, now I can’t enter in my expired room only in my mini room, but even with the console I can summon my partner there.
How can I look where are my good rooms if “my room” expires with my support partner there, I can play with it but I can’t change its gear.


July 26th, 2013 at 10:38 am

I kind of sold my partner console. I was rushing to sell my junk room items and I sold the partner console on accident, not knowing what it was. The next day, I see this and find out what it’s for. Is there anyway to get it back? Or am I simply screwed?


July 26th, 2013 at 10:49 am

You can buy a new one at the My Room Shop


July 26th, 2013 at 10:51 am

You also get one as part of Arks Road, for some reason.

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January 17th, 2014 at 2:54 am

can some one help me? i am stuck on the support char arc(or what i assume is that road) i m on the second dot with a way point on the elevator in the shop district. i’m thinking i’m suppose to got to my room to meet him and get a cut-scene. but it will not trigger. i have already made the char and its rather up setting. it really doesn’t help i cant read the arks road instructions or understand what Asertrs is saying.


February 3rd, 2014 at 4:33 pm

I am stuck on the second part of 中級授業『クラフト』. The waypoint is directing me toward the block change/my room access point. I’m guessing this part of arks road was added later because I don’t see it in any translated guides. I think I’m supposed to do something with crafting in my room but I don’t know what exactly I need to do. Could someone point me in the right direction, please?


February 3rd, 2014 at 5:23 pm

I think it was something like…view the craft menu and achievements using the room console in ur room. The guide here on bumped, the pso2 guide list>crafting mini guide (it’s near the top of the list) might be able to help you find it. Should be something like 2nd option then 4th option.

Cobalt Robot

February 3rd, 2014 at 7:36 pm

I’m stuck on this one, too. It’s not in any of the guides I’ve looked up…

Cobalt Robot

February 3rd, 2014 at 7:40 pm

Follow-up: It seems that the second spot on the Ark’s Road card was to deconstruct an item.

[Name omitted]

February 4th, 2014 at 12:50 am

the craft ark road is,activate cutscene, decompose an item, extend one item, set a recipe on your craft board, and search for a crafter through visiphone


February 7th, 2014 at 10:07 pm

“I am stuck on the second part of 中級授業『クラフト』. The waypoint is directing me toward the block change/my room access point. I’m guessing this part of arks road was added later because I don’t see it in any translated guides. I think I’m supposed to do something with crafting in my room but I don’t know what exactly I need to do. Could someone point me in the right direction, please?”

Same here D=


February 8th, 2014 at 1:37 am

@nabudocodonodosor, We have updated the ARKS Road guide to include the new crafting section.


February 8th, 2014 at 10:06 am

@Ricardo, Ty a lot ^^

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(04/19/2014 @ 1:32 am)
Hey everyone check this out! This is something I have been working on in my spare time: Come check it out! Also @Ricardo I made a dedicated forum for you and your site. Please feel free to link/add where ever on here! :) Also sent you a mail MSG on PSO. Thanks everyone!
(04/18/2014 @ 11:03 pm)
For Kenneth – I know about the 2 Daily Rappy medals, but I mean the Daily Mission that gives you 1 Rappy medal for Area Clear.
[no sender]
(04/18/2014 @ 1:04 pm)
For KWT – 2nd by terminating the download directly, its possible to terminate the download because the game and the download IP are 2 different IP, the game IP usually are 210.129.209.*:* where the * is random number, but note that the game will try to re-download again if u do this if u re-enter the lobby by any way, including from Campship
(04/18/2014 @ 1:00 pm)
For KWT – 1st depend on ur connection wait for the download to get finish and do not changing block u can check the bandwith usage of ur connection to determine it finish or not, normally PSO use 0,13kb/s with no people around up to 5-8kb/s with people around
(04/18/2014 @ 12:59 pm)
For KWT – i had the same problem, its downloading Promotional movie to show on the widescreen
there is 2 way to solve the problem

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