Category: Emergency Maintenance

UPDATE: Sega has acknowledged the issue and are investigating it. They don't currently have an ETA on when the servers will be up.

UPDATE 2: Sega has officially classified it as Emergency Maintenance. It appears that a failure with the server equipment caused the issue. They don't currently have an ETA for maintenance completion, but they are considering providing compensation for the downtime.

UPDATE 3: Sega has said that the emergency maintenance will force the rescheduling of the 2:00 JST ARKS League and the 7:00 JST Magisterial Onslaught. They will be rescheduled for a later date. They're sorry for the inconvience and ask that we remain patient and calm while they work on the server.

UPDATE 4: Sega says that they hope to have the servers online by 10:00 JST. 

UPDATE 5: Servers are back online!

Many people (both JP and non-JP players) have begun reporting issues with the servers not allowing them to login, move to different ships/rooms, and disconnecting them at random. SEGA has not announced anything at this time, and the cause of the issues is unknown. We'll update this post with more information as it becomes available.

To re-iterate: This is happening to both JP and non-JP players. 

As you may be aware by now, the special maintenance scheduled for tonight at 8:00 PM EST has been cancelled. Unfortunately, it will take more time to restore the AC page than they previously thought. They will continue to do their best to resolve the problem, however, it's still unknown as to whether they can complete the restoration work by the end of today. Please note the possibility that they may have to perform an Emergency Maintenance to restore the AC website.  If such an event is needed, it will be posted on the official site.

Due to the issue related to the Arks Cash website, the following services have been temporarily suspended:

• New SEGA ID Registrations
• SEGA ID Management Page
• One-time Password Registrations
• All Arks Cash related websites
• Authentication Key Emails (When switching PCs)

Now that SEGA has identified the main issue that affected the Arks Cash Purchasing site, we will undergo special maintenance on Friday May 31st in order to restore this service.

Special Maintenance Schedule

• May 31st @ 9:00 ~ 14:00 JST
• May 30th @ 8:00 PM ~ 1:00 AM EST
• Time Zone Conversion

Maintenance Contents

• Adjust the servers along with the restoration of the AC Charging site

The plan is to reopen the sites that were temporarily suspended by this issue after maintenance ends.