Story Characters
 Patty |
 Tiea |
 Io |
 Euclita |
 Aika |
 Hitsugi |
 Enga |
 Kohri |
 Matoi |
— |
Class Trainers
 Pietoro |
 Stratos |
— | — | — |
Veterans
 Chroto |
 Jan |
— | — | — |
ARKS Ship Staff
 Koffie |
 Alto |
 Pudding |
 Lola |
— |
Franca's Café
 Sophia |
— | — | — | — |
Limited NPCs
Phantasy Star Series
 Nagisa |
 Ethan |
 Karen |
 Vivienne |
 Emilia |
 Laia |
 Lumia |
— | — | — |
PSO2 The Animation
 Itsuki |
 RINA |
 SORO |
 †Coa† |
 Lilika |
 Musashi |
 Yumiko |
 L. Samurai |
 Kid |
 Silva |
 Nezumi |
 Orga Cats |
— | — | — |
PSO2es
 Gene |
 Annette |
 Bruno |
 Yamigarasu |
 Bluesy R |
 Avenger |
— | — | — | — |
Seasonal
 Xie |
 Matoi (HW) |
 Patty (Xmas) |
 Tiea (Xmas) |
— |
Other
 Aka Shiki |
 Ao Shiki |
 Aka Oudo |
 Ao Oudo |
 Clara |
 Kizika |
 Nix |
 Necky |
 Lila |
 Quina |
 Ely |
 Polytan |
— | — | — |
※These characters are only available in the lobby for a limited time.