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The Most Common Aim 6.0 Problems
Updated: Mar 2008
This post lists the most common problems with Aim 6.0, 6.1 and 6.5 that may occur. Not every aim problem will be shown here, you should click Aim Problems to find a list of other issues that may not be documented here. Any problem which shows up in red means that no fix has been found. Problems that show up as Green are fixed!
Cannot Send Folders
There is a current issue where you will not be able to send folders to people with Aim. This issue will be fixed by AOL, no other actions are needed to fix this problem other than waiting for AOL to repair it.
Blank IM Windows
Users have noted IM Windows have appeared blank. Unfortunately there has not been any information on how to fix this problem, however if as a group we actively troubleshoot this problem, we are very likely to find a solution. Please post in this thread or comment below about any methods you used to try to fix this problem even if they didn’t work.
Try downloading this program and see if it fixes the problem. Post a comment below
Methods that Do Not Work So Far Include:
- Uninstalling and Reinstalling AIM.
Settings Error Before Sign In
Brian suggested, Uninstalling AIM, and Deleting the Folders:
C:\Documents and Settings\WindowsUSERNAME\Local Settings\Application Data\AOL OCP\
C:\Documents and Settings\WindowsUSERNAME\Application Data\acccore
C:\Documents and Settings\WindowsUSERNAME\Application Data\Aim
You can Uninstall AIM at Add/Remove Programs in your Windows Control Panel. Please note that WindowsUSERNAME is your Windows Login name. You must manually type or navigate to this folder through “My Computer”. Afterwards reinstall AIM 6.5 and post your results below in the comments section.
We are still adding this problem unresolved list until enough people test out this workaround. No information is known on how to fix this problem currently. However the solution to the problem that occurred before October 2007 is as follows: If your My Documents Folder is on another hard drive on Windows Vista or Windows XP, Aim 6.1 and Aim 6.5 will show the error message: “Settings Error Before Sign in” Change your My Documents folder so that it is stored on your C:\ Drive. You should also Uncheck the option to remember your password at Sign On, and type your password manually.
Invite or Request Timed Out. Chatroom Not Working
We’ve been recently seeing users complain about this issue. Usually happens when you Invite people to chatrooms, “Invite or Request Timed Out” No information is available at this time. Stay Tuned!
Action Cancelled or Page Cannot Be Displayed for Aim Profiles
Email MEMDIRREPORTS@AOL.COM with your screen name for help.
Connection Failed, Connection Lost messages
Some have suggested that by putting the correct date and Time in the lower right corner fixes this problem.
4194.13.4 Active Update Problems
4194.13.4 is a security update for AOL Radio in Aim 6.5. If you’ve been recieving this message, and you can not install the update. Please comment below. C:\Documents and Settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\suds_bbc2683c\cache
Windows Vista & Aim 6.5 Issues
If you hear no sound or Windows Media Player stops playing Mp3s and other network issues please read here.
Orbidden IM Messages Recieved
I’m currently investigating this, please disable Translator at Edit > Settings > Plugins and report back to me if this fixes the problem. If you get IMs that say “Orbidden” Read Here for More Info.
Invalid AIM Server Address
I’m also currently researching this problem. Check to see if your Firewall or Antivirus Program is blocking aim.exe from connecting. No none fixes has been found.
Direct Connect And Sending Pictures and Files Don’t Work
If Your Using Aim 6.1 you must upgrade to Aim 6.5 in order to direct connect. AOL blocked direct connect to protect their members from a security vulnerability.
Buddy Info Deletes when you Sign On
This has been fixed in Aim 6.5 Refresh Beta.
Aim 6 Freezes, Default Beep Sound, Windows Missing
This new AIM bug started affecting users, it is related to a Mcafee update.
Template.html AOL CONFIDENTIALITY shows up in IM window!
Users who have this problem should read this post. What basically happens is the IM window does not load the javascript files needed to run that application. It is recommended that you try to troubleshoot the problem yourself. If you found that by doing such and such it fixes the problem, please post a comment below. If you found any other information related to this problem please comment below.
Connection Timed Out for November 2007
A mass bug is affecting many users of AIM that displays the message “Connection Timed Out”. Currently there is no fix, no news, and no update as to when it will stop. Click Here for more information
Aim 6.0 is Skinned Improperly
Aim 6.1, or 6.5 shows up as a grey skin using the OS theme as the title bar, and appears odd and broken. To fix this problem click Start > Programs > Accessibility > Accessibility Wizard, and make sure all accessibility options such as narrator, and magnifier, and whatever other properties that show up is unchecked, the font size can remain checked if you chose the smallest font on the first screen.
Mobile Users Don’t Show Up Online [Fixed]
This issue has been fixed.
Connection Timed Out
May Occur if Firewall/AntiVirus programs are blocking Aim6.exe from connecting. It can also occur if Router/Firewall does not support UPnP. We currently don’t have much information on how to fix this. please upgrade to Aim 6.5, and head to the Aim 6 Message boards to discuss the problem. We also would like if you can share your steps on how you fixed this problem to the public so we may add it to this list.
Windows Vista Aim 6 continuously gets stuck on Transferring
This affects both Windows Vista and XP, however no XP advice could be found. For Windows Vista, the transferring message was fixed for a user by running the following command in Windows Vista. First click Start > All Programs > Accessories > Command Prompt (run as administrator)
netsh interface tcp set global autotuninglevel=disabled
What we do know is that certain routers may affect Aim 6 from connecting to the servers. This fix may not work for all people, so its always suggested to troubleshoot the problem and share your comments at the Aim 6 Vista Message boards. For more information on what this code does, please read Microsoft Knowledge Base Article: KB934430
Video Chat with Windows and Mac users
In order to Video chat with a Mac user, one must have Aim 6 initiate the video chat. The other user must have the latest version of iChat downloaded in order to work. For now, Windows users must always initiate the video chat FIRST or it will not work. Recently as of December 2007, users have lost the ability to video chat with iChat users and no current fix has been found.
My Expressions Page appears Blank when I Click Edit > Expressions
Disable any Ad-Blocking or Script Blocking programs in your Antivirus or Internet Browser. Any Adblocking extensions in Mozilla Firefox can disable the page from appearing.
My Buddy Info Freezes When I Edit It
Delete the AOL OCP Folder of your Screen Name. You will lose your profile, and your AIM settings, but you will not lose your buddy list, you can also save your buddy list if need be.
C:\Documents and Settings\**WINDOWSUSERNAME**\Local Settings\Application Data\AOL OCP\AIM\Storage\data
Within the data folder, you will see every screen name used to access AIM on your computer. Delete the folder of that screen name and your buddy info will get reset. You can also reset your buddy info by editing the common.cls file with a SQL Editor.
I see no buddy icon, no smileys
1. Reinstall Adobe Flash Player
2. Reinstall Viewpoint Media Player
3. Adblocking Software must be disabled in Anti-virus Firewall & Browser.
4. Install IE 7 or Uninstall IE 7 (optional)
5. AOL has switched servers to fix this issue.
My Screenname won’t Link or Unlink
This is an AOL HOST issue, which means AOL has to fix it. It started appearing recently that people weren’t able to link their screen names. One suggested that you should change your password for the screenname you wish to link and try again. Others suggested that you try linking your screennames in AOL Mail, where you click on the drop down next to your screen name and manage screen names. If you still have a problem you can always post on the Aim 6.0 Message Boards.
AIM Screenname is Suspended
I am now taking support for Aim Suspended Screen Names. Please visit the Aim Suspended Screen Names Tips post for more information.
My Text Size is too Small or HUGE in Aim 6.0, 6.1, 6.5
You must have Internet Explorer 6.0 to fix this. Click on a IM window, hold CTRL, and scroll the mouse wheel. This does not work if you have Internet Explorer 7.0.
A Server Error Occurred Workaround #1 [Internet Explorer]
Fixing this error isn’t always easy. At times it seems people get this for the most random of reasons. Tracking down the culprit isn’t alway an easy task. Its left to the programmers to introduce a different way of signing into Aim 6.0 to fix this problem. The current known suggestions so far is dealt through Internet Explorer. Internet Explorer must be able to visit websites, it should not be in “Work in Offline Mode.” Optional: Disable Anti-Virus protection to see if Aim 6 will connect.
A Server Error Occurred Workaround #2 [Behind a School/Work Network]
Click on Tools > Internet Options > Connections > Lan settings or connection settings. If your company/school requires a certain proxy to connect to aim, use this area to change the proxy settings here. Alternatively its best to use Aim Lite instead because it has proxy settings built in. Aim 6.5 has proxy settings, please download it if you are behind a proxy.
A Server Error Occurred Workaround #3 [Setting Correct Time]
Change the time of your computer to the correct date and time. This will ensure you do not get a server error occurred message. This affects both Windows XP and Vista.
A Server Error Occurred Workaround #4
This is the hardest error to fix, you may have set your firewall to allow Aim6.exe, Internet Explorer, and disabled Ad-blocking through your firewall, your not behind a company firewall, and your router/firewall has allowed all Aim 6.0 ports, yet you still receive this error message. Unfortunately there has been no workaround displayed against this bug. Aside from the Nero 6 installation case, this one has been tough to crack. If you currently have fixed this bug on your own, post a comment below. Make your voice be heard on the Aim 6.0 Message Boards. The more people willing to help find a solution for this particular problem the faster we can find a fix for it.
How Do I remove Aim Weeworld Weemee icons in Aim 6.5
1. Click on Edit > Expressions
2. Change both Your Buddy Icon and your Buddy Wallpaper
247 Comments to “The Most Common Aim 6.0 Problems”
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i’ve been using an older verison of aim i think 5.9, because the aim 6 kept signing me off as soon as i signed on. the aim 5.9 is working fine, but i want the new version back. i’ve tried un-installing, and re-installing and it just keeps happening. it worked fine til about a week ago, and now i just cant get on, or seem to stay signed on for longer than 5 seconds.
and it seems that a few other people are having the same issues, please find an answer!
I don’t have any information on this yet sorry.
its fine, somehow i must have done something differently when un-installing it today because it works for now. thanks neways.
I made a weemee a while ago, but no longer want it. I change my buddy icon but after a couple of days the wee reapears. I have done this many times, and the wee just keeps coming back. Is there any way I can make the change permanent?
Make sure you reset your buddy icon and your buddy wallpaper to completely remove weeworld. Go to http://settings.aim.com to do this
I have AIM6 on my computer. When I try to uninstall, my anti-virus freaks out and says I have a trojan. I do the recommended "click". It does nothing. Can’t get aim off!! what can I do? It was a computer given to my family and AIM runs at start-up and no one even uses it. I just want it gone. Any suggestions?
I have been trying to sign on but it says "settings error before sign on" i have tried everything it says to do above and it hasnt worked could u please help. maybe I’m doing something wrong. If its possible could you please write out the steps i should take in order to get AIM working correctly again. thank you very much and by the way this started just a few days ago.
When I try to sign on to my AIM screen name, it tells me that Settings Error before Sign In. I really need to get back on to my AIM screen name. What could I do? Why does this happen?
Also, if I reinstall AIM, will all of my away messages be deleted?
can someone plz tell me how to get on my accunt when it says invalid aim adress or server
what if my font became huge all of a sudden and I have internet explorer 7?
I seem to have a specific issue IMing people with a green font on a black background. My entire AIM Window will lag a bit upon mini/maximization, I’ll have text-entry lag, all kindsa’ lag periodically while I’m currently viewing the window with anyone with said font combination (the font style seems irrelevant). However, upon switching to someone else (which does not lag) it will run regularly. Is this just some odd phenomenon or what? Am I only noticing it with green on black, or do all colored font + colored background combinations cause lag?
I haven’t heard of this happening before, your the first person to mention it. I do not receive any lag when people use colored backgrounds. Is this occurring with Aim 6.x?
Yes, it is. It only happens when I’m talking specifically to two friends. No matter what I’m doing in the background, talking to either of them causes lag as they both have green lettering and a black background. However, talking to my friend with a black background and RED lettering doesn’t seem to be a problem. Maybe it’s just some weird coincidence, I figured I’d see if it was a known problem though, for good measure. Thanks anyways. :]
tys -> 1. Press CTRL + MOUSE WHEEL to change the font sizes
it worked for me [:
You should really upgrade your Internet Explorer wanling.
I had the ‘connection failed’ message on AIM 6.8, and as soon as I changed my computer time / date to the correct one (actually just changed the month) it was resolved. Thanks for this list!
aim 6.8 tell me that i cant sign in and i never change my password
I was wondering why i cant have more than 2 aim boxes up for AIM 6.8. It crashes as soon as i have 2 aim boxes. HELP!
i tried reinstalling AIM and i tried formatting, it still didnt work. im using a dell laptop
My aim 6.8 continually signs off and on every 10 minutes or so. My internet browser and connection for everything else is fine. I tried uninstalling and reinstalling the program but it didn’t help. Any ideas?
I’m having trouble running AIM 6.8 on a new PC running WinXP Pro SP3. When it starts up and trys to log on it gets to the point where it says “transferring” and hangs there for a long time. Sometimes it eventually connects and other times it just hangs.
I have no trouble with AIM on any of my other PCs so I doubt it’s a router/firewall problem. (Windows firewall is turned off on all of my PCs.)
I also notice that as it’s trying to log on it is using almost 100% system resources. Eventually that drops down to a more normal amount.
All else on this PC is working normally.
In summary, I usually do eventually get connected but it sticks at Transferring for several minutes and uses almost 100% resources while it’s stuck there.
Any clues appreciated.
I think that problem might be a bit complicated and needs to be looked at by more than one person., upgrade to 6.9 first @ beta.aol.com then post your issue to this webpage below:
http://messageboards.aol.com/aol/en_us/articles.php?boardId=571317&func=3&channel=Beta
The last time aim was stuck on transferring, it took a long time to figure out what that was.
I will try the AIM 6.9 beta and I will post my issue to the web site you suggested. In the mean time I installed AIM Pro 6.8 and it’s working normally.
Just a preliminary guess for now but I’m wondering if this problem has anything to do with running AIM on a dual-core or quad-core PC. I’m using a PC with a quad-core Pentium processor (Core i7).
Under normal conditions WinXP assigns most programs to make use of all four cores. But, when I use a utility program to force AIM to use only one of the cores the problem I described above doesn’t happen. Hmmmmm.
aim just keeps having prolbems i got the connection fail thing and it says that means we have fire wall problmes but i used my other scrreen name and it go on just fine its been 3 weeks and my other screen name says connecton faild still butt all my screen names are on the other one i got one again today and it told me that thats screen name isnot a vailed screen name i tried remaking it and it was a avible screen name so they delted my whole aim account
Hey, i added my own screen name on my list, but everything I update my buddy info, that little orange circle doesnt show up, even my friends say they dont see it
So how do i fix this problem ?
I got this cool wallpaper for my expressions but I don’t know how to change it from any where can you help:)
cant change my expressions. I have aim 6.9 .
i have aim 6.9. the connection fails
I have AIM 6.0. I upgraded to 6.9, but then nothing happened even after I restarted by computer. So, I uninstalled it, reinstalled the AIM 6.0 and now when I go to sign in, once my buddy list window shows up, it disappears. I’ve opened it a few times and does the same thing it lasts about 2 seconds. I have shut down, restarted my computer so many times. I have Windows XP. I have no idea how to fix it because I don’t have enough time to get into anything in AIM.
Now, it’s saying “Sign In failed. Try again.” Ughhhh!!! Before it signed my in then disappears, now this!
Same font issue but i dont have IE6 what do i do?
after i received the “settings error before sign in” i realized i might have to uninstall aim 6.0. What the issue was that i accidentally hit the update to 6.9, and then canceled it, 6.9 does not work well for me. so i think for some that might be the issue. i think the only resolution is unistall and install, which means the ppl who i didnt remember their screenname are screwed
when i initially downloaded aim 6.9 i wouldnt get a connection, i would have problems setting up plug ins, and it worked really slow, so i unistalled and installed aim 6.0, which i prefer over the rest
Having trouble ever since Aim Expressions changed it’s look, now you can’t change the backround on Aim. How do I do that? I don’t want to change my Instant Message box with the icon, or the smilies, or the background of that. I want to know how to change when you sign on, how do you change the background look for Aim? Could someone else me please? Thank you.
i followed the steps for when you receive an settings error message when trying to sign in & it worked! thank you! now i have AIM up and running again.
There was an error sending your message. It may not have been sent correctly. Please try again.
The above message is something I get in AOL chat rooms almost constantly. I am running AIM 7.2 latest version on Windows Vista, 32 bit.
I also get an error message when attempting to log on to AIM that gives me a c0000135 error.
Any relationship between the two and what can I do to fix them ?
There was an error sending your message. It may not have been sent correctly. Please try again.
I get that error in chat.aim.com a lot lately. its broken!
Got ya covered in the newest blog post.
problems did not appear until yesterday when i upgraded to aim 7.3 on my laptop (a laptop running perfectly well in all respects: dell latitude D640 – running windows XP professional, office 2007, ie 7).
Once upgraded these problems:
problem 1 clicking on AIM icon to startup AIM immediately changed screen display resolution to 800×600 pixels
problem 2 “Settings error before Sign in”…
I tried the remedies for “Settings error before Sign in”…
the remedies did fix the other problem where starting aim 7 changed my screen resolution
Still getting settings error before sign in
any other remedies to try?
thank you!
im having trouble seeing my buddy icons for aim on my blackberry curve did i do somthing wrong my blackberry messenger works fine with icons but i want to see my aim buddy icons please help
Aol is not the only chat game in town. free chat rooms no registration have popped up all over the place and you won’t find any errors logging in.
My “buddy list” group including all of my buddies on it was deleted a few weeks ago. On top of that, aim often freezes when I try to contact someone or they try and contact me. How do I get my buddy list back? I don’t know the screen names of my ex-buddies. I never expected AIM to have such major issues.
When sending an IM once i hit return, i get a very large space in between every line that is entered afterwards, making it hard to see an entire conversation without a lot of scrolling, i am using AIM Version 2.2.439 (439) and didn’t have this issue until i upgraded. Also certain websites seem to be affected making it impossible to view the site as intended. (font issue??)
Am facut poze. As putea sa va arat poze, dar presupun ca fiecare dintre voi are. As putea..
For reasons uknown the actual photos arent loading inside your articles for me, all the other images on the webpage functions correctly yet graphics in the article only comes up with a small red-colored cross